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faq's





Do you have a sizing chart?

Yes. You can view it here.

How do I change my order?

If you want to change your order, email customerservice@BustedTees.com right away. If your order hasn't shipped yet, we will do our best to accommodate your change.

How do I cancel my order?

If you want to cancel your order, email customerservice@BustedTees.com right away.

I put my email/address in wrong, can this be corrected?

We use UPS address verification for domestic and APO orders, so it would be really tough for you to mess up your address. However if you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know.

We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.

If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email customerservice@BustedTees.com.

If we ship your shirt to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs. Any styles or color options that are available are shown on the right side of the print. Most often it is guys tees, ladies tees and hoodies. Any of the special options would also be shown. If it is not shown, then it is not available for that design.

How long is it going to take?

All orders are printed in house within 7 days of your order date and then shipped. Shipping times are currently within 3-7 business days.

Can I track my order?

You will receive a shipping confirmation email at the address you provided which will contain either tracking information or a U.S. Customs number. UPS domestic usually takes 3-7 business days. UPS international can take 2-8 weeks.

You should first check with UPS.com to get your tracking info by entering in the tracking number you received from BustedTees.

If no information is available yet, check it again after 12 hours.

Do you ship to... And how much will it cost?

We ship to most countries throughout the world. We offer flat rate shipping to anywhere in the world.

Your best bet is to assemble your order, go to check out and hit "calculate shipping." This will give you an exact price from us to you for the package that you assembled. There will still be time to edit your order if you wish after you see the shipping charge.

I have a tracking number, but where's my stuff?

We use UPS to ship all orders and tracking will be available through them. This tracking, however, only follows the package within the United States. After it goes international it becomes the property of that country's postal system and you will need to track it in whatever manner is usual for your country.

For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

How do I return or exchange my shirt?

Contact Customer Service via email at customerservice@bustedtees.com

You made a mistake on my order.

Our bad. It doesn't happen often, but nobody's perfect. Email customerservice@BustedTees.com, and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.

Do you have discounts for large orders?

No. We do not discount for large orders.

Where do I find a coupon?

We offer coupons often! Sign up to be on our email list and you will get one ASAP!

What payment options do you accept?

We accept all major credit cards and PayPal.

There is a faint outline around my shirt design.

Some shirts are pre-treated prior to printing. Don't worry, it will disappear the first time you wash the shirt.

How do I contact BustedTees?

To contact us directly, email customerservice@BustedTees.com.

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