HOW DO I RETURN OR EXCHANGE MY SHIRT?

 

It is the aim at BustedTees to ensure customers are thrilled with their purchase! If there is an issue with the order, or the customer is unhappy with the product, the customer service team should be contacted ASAP so one of our talented representatives can make the order right. 

 

 Exchanges

 

  • If the wrong size or style is ordered, please contact us ASAP so our team may make the appropriate changes before the item has been printed/shipped.
    • If the order has already been produced/shipped then the desired exchange items will need to be shipped back to our facility before an exchange can be processed. (Return shipping is not covered)
    • Once the item has been returned to our facility, we will process the exchange and send out a new item. (Limit 1 per order)

 

Return


If the customer is dissatisfied with the product received, Returns can be processed in the following ways. Product must first be returned to our facility before a refund may be issued. (Return shipping is not covered).

 

  • A discount coupon, of equal value to the returned product, will be issued so a new order can be made. (Limit 1 per order)
  • If the customer is wholly dissatisfied with the order we will refund the product sale price, less a $5 restocking fee. 
  •  

    Replacements

     

    If an item is damaged or the wrong item is sent, due to manufacturer error, a replacement item will be sent at no additional charge. The damaged item is to be discarded. Proof of damaged items must be included with the item replacement request. 

     

    Lost in the Mail 

     

    • If the order tracking is marked as “delivered” BustedTees will issue a 50% discount toward a new order. 
    • If the order tracking is not marked “delivered” A full refund will be issued after 30 days for domestic orders or 60 days for international orders. 





    Returned to Sender

     

    Items returned to BustedTees, by the shipping carrier, will be reshipped to the customer for an additional shipping fee once the reason for the package return has been addressed. If the customer does not wish the product to be reshipped, please seek information under the “Return” heading. 

     

    Order Cancellation

     

    All BustedTees products are made to order and must be cancelled within 24 hours of ordering to receive a full refund.

     

    Sale Items

     

    Orders with a total discount equal to or above 30% are “as is” and may not be returned or exchanged.

     

    Return Window

     

    All product returns, refunds, exchanges or replacements must be made within 30 days domestic (60 days international) of the order place date. Orders/products falling outside this date will not be returned, exchanged, refunded or replaced, and a new order will need to be placed. 

     

    International Shipping

     

    Customs Duties, Taxes or Additional Shipping charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

     

    If you have an issue not outlined here, please contact us!