My Order Shipped, But I Haven't Received It
You can view your order status any time HERE by entering your order number.
For Orders Shipping to the USA:
- If the order tracking is marked as “delivered” BustedTees will issue a 50% discount towards a new order if the you did not actually receive the package. We are not responsible for theft or other odd occurrences after delivery. You must first check with others in your home who may have received the package, and check all possible locations around your home that the postal carrier could have left the package.
- If the order tracking is not showing updates, contact us and we will request updates from UPS. If there are still no updates for 7 days, we will send a replacement free of charge if our team or the postal carrier is at fault. However, If you provided the wrong address, we will issue you a store credit for the amount of the product only and you will need to place a new order and pay for shipping again.
- If you would like a refund instead of a replacement, a full refund will be issued after 30 days of no tracking updates for domestic orders, if the address you provided was correct, and if the package has not been returned for us to reship it..
For International Orders:
- UPS tracking will only continue to show updates while the package is in the USA. After the package leaves the USA, it will be transferred to the postal service of the customer’s country. We can offer a replacement or refund if the package is not received within 60 days