Frequently Asked Questions

  • Where are BustedTees made?
  • Do you have a sizing chart?
  • How long will it take to receive my order?
  • My credit card has been charged but my order hasn't shipped.
  • How do I track my shipment?
  • Is my order lost in transit?
  • Tracking says my order was delivered but I don't have it.
  • International Shipping: Do you ship to my country? How long will it take?
  • Can I change or cancel my order?
  • Can I return or exchange my order?
  • You made a mistake on my order -- will you fix it?
  • There's a faint outline around my shirt design -- what gives?
  • Do you offer discounts on larger orders?
  • Can I have a coupon?
  • How can I contact BustedTees?
  • How can I become a BustedTees artist?

  • Where are BustedTees made? 

    BustedTees is located in Northern Michigan in the USA! We print all BustedTees as they’re ordered in our production facility in Gaylord, Michigan. Printing to order allows us to provide the maximum number of designs, tee colors, and sizes to our customers.

     

    Do you have a sizing chart?

    Of course! You can view our sizing chart here. Please keep in mind that BustedTees are pre-shrunk cotton (some colors blended with polyester) so they will not shrink after the first wash.

     

    How long will it take to receive my order? 

    All orders are printed in-house within 3-7 days of your order date and then shipped via UPS Mail Innovations – this means your order starts with UPS but is delivered to you by USPS. Domestic shipping times are currently within 5-7 business days. Times may vary during holidays and with large order volumes.  Also, USPS has announced they are experiencing unprecedented volume in addition to short staff due to Covid-19.  Please note that once the package has left the building, we have no control over carrier delays. 

     

    My credit card has been charged, but my order hasn’t shipped.

    Payment is processed at the time of purchase by PayPal or our credit card processor. It will show up as “BUSTEDTEES” on your credit statement. 

    We charge as soon as the order is placed because everything is printed on demand.  Your order is being printed especially for you and will be shipped very soon.               

     

    How do I track my shipment?

    You will receive a shipment notification email with tracking information as soon as your order leaves our production facility. When an order is marked “Ready for UPS,” that means it’s on its way to the appropriate UPS origin facility for initiation into their system. Please keep in mind that international orders must travel to New York City for processing so it is normal for there to be a delay in tracking updates with international orders.

     

    Is my order lost in transit?

    Please see our Return Policy for more about Lost in Transit orders. 

     

    Tracking says my order was delivered but I don’t have it. 

    Please see our Return Policy for more about packages that were not received.

      

    International Shipping: Do you ship to my country? How long will it take?

    We offer flat rate shipping to most countries throughout the world with the exception of Saudi Arabia and Israel. 

    International shipping times vary based on customs processing and the efficiency of your country’s local postal system. However, shipping internationally can take anywhere from 2-6 weeks. We ship via UPS, who transfers packages to your local postal carrier once it arrives in the destination country. Once the parcels enters an international carrier’s possession, it is normal for tracking to stop updating as these carriers often do not use the same tracking information we assign at original shipment.

    Please check to see if there is a currency exchange between your country's currency and the USD.

    Customs fees are established by each country, so you may wish to review your country's customs/fees guidelines. These fees are not included in final price at checkout.  Any import taxes or tariffs are the responsibility of the recipient. 

     

    Can I change or cancel my order?

    Please email getbusted@bustedtees.com immediately if you would like to change or cancel your order.  Orders can only be canceled within 24 hours.  Please see our Return Policy for more about order cancelation. 

     

    Can I return or exchange my order?

    Please see our Returns Policy for more about returns and exchanges. 

     

    You made a mistake on my order – will you fix it?

    Please email us at getbusted@BustedTees.com, and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.

    Please keep in mind that there are real humans on the other end of your email, so try not to be an a**hole. Whatever happened, we’ll take care of you. It’s most likely not our Customer Service staff’s fault anyway.  ¯\_(ツ)_/¯

    Please see our Returns Policy for more about defective or wrong orders. 

     

    There’s a faint outline around my shirt design – what gives?

    Some shirts are pre-treated prior to printing to ensure the highest-quality product. Don't worry, it will disappear the first time you wash the shirt.

     

    Do you offer discounts for larger orders?

    If you're ordering a ridiculous amount of gear, contact us at getbusted@BustedTees.com and we may be able to work something out. 😉

     

    Can I have a coupon?

    We offer coupons often! Sign up to be on our email list and you will get one pretty much immediately! 

     

    How can I contact BustedTees?

    Email getbusted@BustedTees.com and our Customer Service staff will forward your email to the appropriate department.

     

    How can I become a BustedTees artist?

    Follow this link to sign up! New designs are approved weekly.